Customer Support Agreements

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Working Together

Heavy Machinery

A Customer Support Agreement (CSA) is an arrangement between you and WesTrac to help you achieve the lowest cost per unit of production.

It is all about working together, where you use our specialist maintenance skills working with Cat equipment to help you maximise your productivity.

This is how it works. We sit down together and discuss what your needs are. Then we make recommendations to suit your requirements, from basic machine inspections through to fully maintained agreements. We are very flexible; it is the beauty of CSAs.

With our 31 branches and over 200 service vehicles, we are always conveniently placed to service your machine/s.

Our experience proves that CSAs help our customers find equipment problems before they cause failure, leaving you with fewer repairs and less unscheduled downtime.

If you’ve purchased a Cat® – you have bought the top of the class. That built-in quality needs maintaining. A CSA will provide you with the piece of mind knowing your valuable equipment is being looked after by the experts.