Continuous Improvement (CI) is a customer process used to effectively capture and record the value of activities engaged in by our customers for the achievement of long term goals and objectives.   

WesTrac uses (CI) as an important value added programme to systematically identify opportunities for improvement between us and our customers.

Invariably, the challenge facing our partners is to properly identify these opportunities and implement strategies vital to obtaining improvement in them.

Using the CI process, WesTrac effectively works with our customers to identify, implement, track, measure and replicate key value added activities vital to the ongoing success of such customers.

Some of the opportunities WesTrac engages in with its customers to improve overall performance include:

• Everyday interaction and problem solving.
• Listening Posts.
• Data collection from customers.
• Formal meetings such as reviews, CI meetings and fleet planning.
• Customer requests to participate in site problem solving.
• Product modifications and/or enhancements which address inefficiencies experienced by our customer.
• Site assessments with the customer which lead to the identification of improvement projects and ideas.  

At WesTrac, Continuous Improvement is vital to the ongoing development of the relationships we build with our customers, and to the sustainability of their businesses.  That is why CI is at the forefront of our philosophies.