FAQs for Owner/Operators

We're Here to help

There is no such thing as a silly question, especially when it comes to operating and maintaining a piece of machinery. 

We understand how busy the daily grind can be, so we’ve taken the time to shortlist some of the most common questions – and link you to useful resources – about your machine. 

It’s all part of helping you become an expert in the field by understanding how to get the most out of your newest team member. Click below to jump to the following section:

• Operating your machine
• Maintaining your machine
• Parts & Attachments
• Contacting WesTrac

Click on the question to jump to answer:

Operating your machine

1. Where is the best place to go for information about my machine?
2. My machine is driving slowly - is it broken? 
3. How do I set that self-levelling thing again?
4. How do I turn on continuous flow?
5. How do I turn on blade float?

Maintaining your machine

1. Who do I talk to for assistance with my machine…..is it the FitFleet team or someone else?
2. Where do I get extra grease and which is the right one for my machine?
3. When is the first service due?
4. Do you have a DIY option available?

Parts and Attachments

1. Can I buy extra attachments for my machine?
2. I’m looking at adding some aftermarket parts to my machine, will this affect anything?
3. How do I order parts online?

Contacting WesTrac

1. Who do I contact if I need something for my machine?
2. My machine has broken down or there’s something not quite right with it – who do I talk to?

Operating your machine

Your latest Cat machine might be a bit different to what you are used to, which means you’re bound to have questions about operating it to gain the best advantage.

Q: Where is the best place to go for information about my machine?

A: Your operation and maintenance manual (or OMM for short) is located behind the driver’s seat and contains a wealth of information. It’s your guide to understanding service interval hours, working load limits, transport specifications, how to use features… you name it, it’s in there.

Q: My machine is driving slowly - is it broken?

A: Are you operating with creep control? Creep control allows you to work more accurately at a predetermined speed while maintaining full joystick movement and hydraulic power to your attachments. For more information on Creep Control click here.

If you think there’s a different issue, contact your local WesTrac branch.

Q: How do I set that self-leveling thing again?

A: You can enable this feature by flicking the switch in the top left-hand side of the cab of your Skiddie or Compact track loader. To learn how, watch the Cat video here.

Q: How do I turn on continuous flow?

A: Watch the Cat video here

Q: How do I turn on blade float?

A: Watch this video to learn how to activate blade float both in the traditional operator style and while using Stick Steer mode, in Next Gen Cat Mini Excavators

Maintaining your machine

Keep your machine operating at peak performance by scrubbing up on all there is to know about maintaining your strongest team player.

Q: Who do I talk to for assistance with my machine…..is it the FitFleet team or someone else?

A: Contact your WesTrac support rep or if you’re unsure who they are, contact your local WesTrac branch and they will be able to connect you.

In the meantime, click to learn more about our FitFleet parts and maintenance agreements.

Q: Where do I get extra grease and which is the right one for my machine?

A: Follow these simple steps to ensure your machine is properly greased and operating at peak performance.

• Step 1: You can order grease (and any other part) through Parts.Cat.Com
• Step 2: Enter your machine serial number to find the grease that’s right for you
• Step 3: If you need assistance locating the greasing points for your machine, check out the following videos: 
  

Locating greasing points – Mini Excavators
Locating greasing points – Skid Steer & Compact Track Loaders

Q: When is the first service due?

A: Each machine is slightly different, so check your Operation and Maintenance Manual, located behind the driver’s seat, for your machine’s specific maintenance schedule. Or, check out the service chart inside the rear door of you machine.

Q: Do you have a DIY option available?

A: Yes – If you’re signed up to FitFleet Essentials, you’ll receive a notification as your machine approaches its first service. Otherwise, if you wish to DIY, you can order your parts kit through parts.cat.com/westrac

Click here to learn more about ordering preventative maintenance kits.

Parts and attachments

Everything you need to know about ordering and maintaining your required parts and attachments.

Q: Can I buy extra attachments for my machine? 

A: Yes! There are a few ways to purchase attachments. You can visit parts.cat.com/westrac or contact your WesTrac support rep for further advice. You can also check out our articles below to see everything you need to know about attachments for your Cat machine. 

Mini Excavator attachments

Skid Steer and Compact Track Loader attachments

Q: I’m looking at adding some aftermarket parts to my machine, will this affect anything?

A: Your Cat® machine needs more than “good enough.” It needs a perfect match. Here are the top five reasons you should use Genuine Cat parts for your Cat machine:

1. Cat parts are constructed of top-quality materials, built to exact original specifications by Caterpillar engineers and rigorously tested to ensure maximum performance.
2. Cat parts are precisely matched to other Cat components for an exact fit to deliver greater reliability, durability and longer life from your Cat machine.
3. WesTrac provides access to the largest inventory of replacement parts in Australia to ensure the best possible availability. You can receive your parts anywhere you work.
4. By using only Cat parts you maintain your equipment integrity to maximise its resale value.
5. Cat parts come with a 12-month warranty backed by Caterpillar and supported by WesTrac.

Q: How do I order parts online?

Ordering online is easy with Parts.Cat.Com (PCC). For a how to guide, watch our #TeamYellow tips video here or check out our PCC training and tutorial page here.

When you’re ready, visit parts.cat.com/westrac and enjoy some retail therapy.

Contacting WesTrac

If help is required, a good first point of reference is the machine Operating and Maintenance Manual located behind the driver’s seat. But if you require further assistance, the friendly staff at your local WesTrac branch will be able to assist.

Q: Who do I contact if I need something for my machine?

A: Your WesTrac support representative is your go-to person for any product support needs. You can also visit parts.cat.com/westrac to order required parts online.

Q: My machine has broken down or there’s something not quite right with it – who do I talk to?

A: The WesTrac Field Service Team is here to help and can be reached by contacting your local branch or calling 1300 88 10 64.

For further details check out our breakdown assistance article here.