To initiate a part(s) return request, Customers should contact the WesTrac Returns Area or Customer Pick up Area at your local branch. If Online via parts.cat.com click the returns button to direct contact with WesTrac returns area. WesTrac will review the Customer’s eligibility to return the part(s) in accordance with this policy. If WesTrac accepts the return of the part(s), the part(s) must be clearly identified and be accompanied by relevant documentation identifying the part(s).

WesTrac will consider parts return when the part is receipted by WesTrac within 42 days of delivery of the relevant part or payment for the part, whichever occurs earlier. (Refer refund levels below)

If WesTrac accepts the return of the part(s) in accordance with this policy:

• If the part is returned within twenty-eight (28) days of delivery, the Customer is entitled to receive a credit for the full price of the part.
• If the part is returned after twenty-eight (28) days but on or before forty-two (42) days after delivery, the Customer is entitled to a credit for the full price less a restocking fee of $55 or 15% of the price whichever is the greater.

Fees for shipping and transport will not be credited or refunded.

To be eligible for a return the part(s) must be:

• in a saleable condition including in their original, undamaged packaging;
• accompanied by their original purchase documentation; and
• part(s) currently stocked by WesTrac.

WesTrac is unable to accept the return of:

• custom made parts, unstocked parts, used parts, unsealed filters, gaskets, batteries, ball or roller bearings, cups, cones, belts, seals, hoses, opened kits or parts; and
• parts usually sold in pre-packaged quantities where the quantity sold to the customer is less than the pre-packaged quantity.

Return processing time WesTrac will endeavour to process the return within 14 days of its arrival at the relevant WesTrac branch or distribution centre.