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Best for: Speed and simplicity. Frequent orders, bulk purchases, planned maintenance kits and ordering outside working hours. Accessible anytime, anywhere, from any device. Shopping on parts.cat.com via the Cat Central app is the easiest and fastest way to buy parts.
Best for: Parts-related questions, troubleshooting, and expert advice. Use Caterpillar’s live chat and help centre to speak to a Parts expert who can help answer your questions.
Best for: Emergency orders only call 1300 881 064. If your machine is down, or you require an urgent part by this afternoon, call us to place an emergency order. If it’s not an emergency, please use parts.cat.com, Cat Central, or use our live chat service.
Best for: When you need a convenient way to pick up parts. Order parts through Parts.cat.com and select your nearest locker. We will notify if the parts selected won’t fit. Wait for your notification, then go and get them within 48 hours.
Best for: When you can’t access a device and need parts urgently. We only recommend visiting one of our local branches for parts support if you can’t access your phone, tablet, or computer.
Cat Central
If you’re someone who is constantly on the go, you need a more convenient way to purchase the Cat parts, tools, attachments, and equipment your team needs to succeed. The Cat Central app, available for both iOS and Android, enables you to order everything you need, all from your smartphone.
You’ll gain access to the largest selection of Cat products on the market, all available at competitive prices right from your fingertips.
The best part? You can link your VisionLink and Cat Central Apps, meaning you can purchase parts via your VisionLink app or browse parts on Cat Central based on alerts within your VisionLink app.
Click & Collect
Click & Collect is an industry-first parts delivery service from WesTrac: 24/7 access lockers that keep your parts secure until you’re ready to pick them up. Your nearest locker can be found by visiting locations.
Order on parts.cat.com and select a ‘Click & Collect’ locker. Note: WesTrac will notify you if your part or parts are too large.
You will be notified when your order is ready for pick up at your nearest Click & Collect locker location.
Pick up your parts anytime within 48 hours from your order’s delivery.
“We currently use Click & Collect mainly for breakdown items. The ease of WesTrac’s system is second-to-none. I’m able to send our technicians a text with the pin number or QR code for the locker, then they grab and go. There is no hold ups or waiting at the counter during busy times. I’m also able to track when the parts were collected instantaneously so I can advise the machine operator when the tech will arrive without an extra phone call. I highly recommend Click & Collect to anyone using the WesTrac parts store, especially in breakdown situations or for individual parts collection ability.”
“We use the Click & Collect lockers for the convenience of the after hours services. This means less down time and more time with my machines running. Receiving email notifications for when my parts have arrived into the lockers let’s me not have to worry if they have arrived or not. I highly recommend the lockers for the simple use and great service it provides to my business.”
The Autostore™ system went live at WesTrac Newcastle in June 2023. It helps maximise use of space and speed up picking and put away processes, in turn leading to faster turnaround times for parts distribution.
Scannable QR codes added to your new Cat machinery now serve as your gateway to a deeper ownership experience. A simple scan using your mobile device instantly sends you to an asset-specific experience that makes it easier than ever to search, find and order verified to fit parts and access equipment-specific maintenance resources.
The latest in parts ordering and support is now available 24/7 on any mobile device, thanks to the Cat® Central app.
Frequently Asked Questions
Got a question about Cat parts? Visit our Parts Helpdesk:
Have a parts enquiry?
If you need help buying Cat parts, use this form to send our team a message.
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