WesTrac Management of COVID-19 (Novel Coronavirus) and business continuity planning
26 March 2020
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[UPDATE 25/3/20 - Our FAQs document has been updated]
[UPDATE 26/3/20 - This announcement has been updated]
As we navigate these challenging times together, WesTrac wants to further reassure our customers, suppliers and partners that we are doing everything possible to prevent the spread of COVID-19. To date, we have initiated our crisis management strategy with three core priorities:
- Protecting and safeguarding the health of our team members;
- Protecting our ability to operate our core business; and
- Assisting our customers maintain their businesses.
We have put in place robust business continuity plans and procedures that take care of our team members and our customers, whilst remaining committed to providing the exceptional service and product support that WesTrac is known for.
Our plans are continually evolving based on our understanding of the current risk and updates and direction from health authorities and governments where we operate.
We’re here to help and wanted to provide you with different options to engage with us. In line with social distancing measures, we ask that you choose online or phone options – your primary points of contacts are:
- Our 24/7 contact-us option by calling 1300 881 064 or by reaching out to your local WesTrac representative or calling your local branch.
- Our parts ordering and shipping methods, including Parts.Cat.Com, choose freight options at check out to have parts delivered to you directly.
- Our safe and secure Click and Collect lockers – all available 24/7 across various regions in the wider Sydney metropolitan areas.
We thank you for your patience and understanding at this time and we remain committed to providing you with the highest levels of service possible, whilst working together to overcome the shared risks associated with COVID-19.
Below you'll find your safe source on WesTrac’s management of COVID-19 and our frequently asked questions on our business continuity planning.
Thank you and regards,
Jarvas Croome
Chief Executive WA
Greg Graham
Chief Executive NSW/ACT