Suitability: If you prefer to do maintenance yourself and 'pay as you go', without any ongoing commitments.
Via the FitFleet Portal, you get access to data-driven insights into your machine's health and utilisation.
We contact you when a service is due to advise on parts and labour costs. You place your order and we’ll organise the fast delivery of parts and charge as you go. No costs are covered by the Essentials Customer Value Agreement.
Suitability: If you prefer to do maintenance yourself and want a smooth cash flow when it comes to parts.
Via the FitFleet Portal, you get access to data-driven insights into your machine's health and utilisation.
We contact you when a service is due and then organise the fast delivery of any required parts. You take care of the maintenance. Costs for parts are covered in the Plus Customer Value Agreement.
Suitability: If you prefer all maintenance to be completed by trained WesTrac service personnel and want a smooth cash flow.
Via the FitFleet Portal, you get access to data-driven insights into your machine's health and utilisation.
We contact you to let you know when maintenance will be performed on your machine. Costs for parts and maintenance are covered in the Premium Customer Value Agreement.
Suitability: If you prefer all maintenance and repairs to be taken care of by WesTrac, as your partner, and a smooth cash flow.
Via the FitFleet Portal, you get access to data-driven insights into your machine's health and utilisation.
We contact you to let you know when maintenance and repairs will be performed on your machine. Costs for parts, maintenance and repairs are covered in the Ultimate Customer Value Agreement.
Do all levels include access to data-driven insights and maintenance advice and instructions?
Yes, even on Essentials. Everybody on a FitFleet Customer Value Agreement (CVA) will be able to leverage their machine data to make smarter business decisions.
Who performs inspections?
If you are on an Essentials or Plus CVA, you'll perform your own inspections. We recommend Cat Inspect.
If you are on a Premium or Ultimate CVA, we perform all inspections.
Are genuine Cat fluids included?
Is fluid health advice included?
Yes, even on Essentials. Everybody on a FitFleet CVA will receive advice related to their machine's fluid health.
If you are on a Plus, Premium or Ultimate CVA, you'll also receive fluid health management, whereby our WesTrac Fluid Labs take care of your machine's fluid health for you.
Can a FitFleet Customer Value Agreement be bundled with used equipment sales and rentals?
Yes, contact our team to find out more.
Can all FitFleet Customer Value Agreements be bundled up into a new machine sale?
Yes, we can do this for all four levels.
How long will my machine stay on a FitFleet Customer Value Agreement?
For an Essentials CVA, the term is the same as your machine's warranty period or 12 months if you have purchased a Cat Certified Used machine.
If you are on a Plus, Premium or Ultimate CVA, the term is specified and is completely up to you. For Plus, we recommend 12 months or more. For a Premium and Ultimate CVA, we recommend two years or more.
Are there any related T&Cs?
To remain on an Essentials CVA, you'll need to:
For all other FitFleet CVAs, all terms and conditions will be specified. Every CVA is customised to suit your operation.
Can I get additional technical support?
Yes, if you are in NSW/ACT, you'll be able to upgrade your CVA with FitFleet for Technology.
Send a message to our Services Team and they'll be in touch to discuss which FitFleet Customer Value Agreement is suitable for your operation.
